An interactive video course for managers on approaches to conducting obligatory biennial reviews.
The Ask: Develop a course with video tutorials of a subject matter expert for managers on how to conduct the obligatory biennial reviews. Introduce the tool created for this process and how to use it.
The Audience: Managers at clinics across France
The Transformation: This course was drawn from a webinar and subject matter expert interviews. One of the SME’s agreed to be the “guide” that could provide further context on how to approach different staff as well as support and communication strategy.
The Tool: Genially
The Results: 100% adoption of interview tool in place, staff overall satisfied with the interview process as demonstrated in their post-interview survey.
Language: French