A course for staff across 7 clinics on efficient and clear communication methods and approaches.
The Ask: Create a course dedicated to staff across 7 clinics on efficient and clear communication methods and approaches. The course was also used to introduce a new communication processes within clinics.
The Audience: Staff members in clinics.
The Transformation: Interviews with subject matter experts on communication, management, and interviews with staff at every level identifying communication blockages.
The Tool: Articulate RISE
The Results: Increase in satisfaction with communication outcomes by all of staff, as shown through biennial work-life balance surveys.
Language: French